Coil Spring Conversions will accept, for return or exchange, items that are in new condition, unused, unaltered and free of damages by the customer as long as the return or exchange is initiated within 14 days of the order ship date. For a full refund or exchange, return your item within 21 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. The shipping cost for returned items are at the customers expense. Items must be returned with all original packaging.
How to Return or Exchange Your Order:
Request a return by emailing us at firstname.lastname@example.org. Affix the label to the outside of the shipping box and include a covering note with your order details inside the box. We recommend using a trackable shipping method. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage or loss incurred in transit.
Once we receive your package, we will process your return within 5 business days.
Refunds will be made in the form of the original payment where the same payment method used for purchase will be credited with a refund. While we process returns within 5 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.